ABOUT GIFT
ギフトの贈り方について
as Social Gifts.
What is a Social Gift?
A social gift is a service that allows you
to easily send a gift through LINE,
social media, or other messaging platforms,
even if you don’t know the recipient’s address.
After purchase, simply send the recipient a gift link.
It’s a simple and thoughtful way to send a gift.
HOW TO SEND A SOCIAL GIFT
HOW TO GIVE GIFTS
Want to Send a Physical Gift?
Simply send the gift link generated at checkout via LINE, social media, email, or your preferred messaging app.
Once the recipient enters their shipping address, the gift will be delivered directly to them.
Simply enter the recipient's shipping address during checkout,
and your gift will be
delivered directly to them.
Want to Send a Digital Gift?
No shipping required—
everything is completed on your smartphone.
Gift a digital experience ticket that can be redeemed at Head Spa ZEN.
Just like our Social Gift service, you can send it even if you don’t know the recipient’s address.
FAQ
FAQ
Q Can I purchase from overseas?
Yes. Head Spa ZEN digital tickets are available to customers living outside Japan. Please feel free to use them as a treat for yourself, or as a gift for someone special who is traveling to Japan.
(Other products and services are not available for overseas purchase.)
■ For your peace of mind
Instant issuance: No need to wait for physical delivery. Your ticket URL is sent by email as soon as payment is completed.
Easy booking: Whoever receives the ticket can book a visit online at any time.
English support: On the day of your visit, simply show the screen on your smartphone and we will guide you through smoothly.
Q Where can I find the "receipt URL" issued after purchase?
You can find it in your order confirmation email or in My Page.
Simply copy the URL and share it with your gift recipient using whichever messaging tool you prefer, such as social media or LINE.
Q Do digital tickets have an expiration date?
As with gift tickets, digital tickets must be booked within 6 months from the date of your order. Please make a reservation through the booking site and visit us within that 6-month period.
Q Can all products be sent as a Social Gift
Yes. Every product can be delivered as a Social Gift.
Q What happens if the recipient forgets to enter their address?
There is a deadline for entering the address: 14 days from the date of purchase. 14 days after your purchase, we will send a reminder email to the person who placed the order.
Please either remind your recipient to enter their delivery details, or enter your own delivery address instead.
※ If the process is not completed within the deadline, the product will be shipped to the purchaser (the gift sender).
※ Cancellations are not accepted.
Q Can the recipient specify a delivery date and time?
Yes. When the recipient enters their address, they can select a preferred delivery date and time that suits them.
※ We regret that date and time specification is not available for Hokkaido, Okinawa, and certain remote islands.
Q How can I tell whether the recipient has entered their address?
Once the recipient has entered their delivery details, clicking the Social Gift URL will display the message "This gift has already been received."
In addition, once the product has been shipped to the recipient, we will send you a "Shipping Confirmation Email." Delivery will follow shortly, so please keep an eye out for it.
(For privacy reasons, we are unable to disclose the recipient's information or the tracking number for Social Gifts. Thank you for your understanding.)
Q Will the recipient be able to see my address as the sender?
Please rest assured. The shipping label for a Social Gift shows only the recipient's information — the sender's address and phone number are never displayed.
The sender information on the shipping label will be listed as follows:
Sender name: Head Spa ZEN ONLINE SHOP
※ The address and phone number listed are also those of our store. The remarks column will read "Social Gift order."
Q Can I send Social Gifts to multiple people in a single order?
This depends on the product.
◼️ For products shipped to a delivery address
We are sorry, but only one Social Gift URL is issued per order. To send Social Gifts to multiple people, please place separate orders.
◼️ For digital tickets
You can order for multiple recipients in a single order. A dedicated ticket URL is issued for each item purchased. (Example: purchasing 3 units of the Head Spa Digital Gift Ticket / Shin 90-minute course will issue 3 dedicated ticket URLs.)